Inner Compass support

Tell us your device type, operating system, app version, and what happened. Do not send journal content, health information, payment-card details, or store passwords. We do not need them to help with routine questions.

Your answers, notes, and saved states are encrypted on this device. There is no app account or cloud sync. Use Settings → Export my reflections before removing the app, resetting the device, or moving to another device. This release has no import or cloud recovery feature, and we cannot recover a lost local journal for you.

Pro is an optional one-time purchase, not a subscription. Use the same Apple or Google store account that bought it, connect to the internet, and open Settings → Inner Compass Pro → Restore purchases. Apple and Google purchases are separate.

If a payment is pending, wait for store approval. If the store charged you but Pro is missing, try Restore purchases and contact us with the store’s order reference. Never share your card number or store password. Refund requests follow the relevant Apple or Google store process.

Reminders are optional local notifications. Check their permission in device settings if one is not appearing, then review the schedule in the app. Reminder text does not include your journal content.

App lock uses your device’s biometric or passcode authentication. The app does not receive biometric templates or your device passcode.

Export JSON for the full record or CSV for a summary through your device’s share sheet. These are readable files containing personal content, so choose a destination you trust. Copies already shared or saved elsewhere remain with that destination.

Delete one entry from its edit screen, or use Settings → Erase all my data to erase the local journal. Local erasure does not refund Pro or delete Apple, Google, or RevenueCat records. Read the app privacy policy for temporary-file cleanup and backup/recovery limits.

Email [email protected] for requests about billing-provider information. In a configured release, Settings → Privacy information → Show reference can display a Purchase support reference, including if you have never bought Pro. Share it only with support to help locate the correct record; a non-purchaser does not need a receipt.

Provider lookup and deletion are handled separately and are not automatic when local data is erased. A later purchase validation or restore can create a new billing-provider record. We retain support correspondence only for as long as needed to respond, follow up, handle purchase or privacy requests, and meet applicable legal obligations. We review and delete information that is no longer needed.

You can keep, change, mix, or leave a state unclassified. Suggestions reflect your answers; they are not a validated measurement of consciousness. Inner Compass is not a medical device and does not diagnose, treat, cure, or prevent medical conditions. Consult a healthcare professional for medical advice, diagnosis, or treatment.

The app does not monitor entries or contact anyone for you. If you need immediate help, contact local emergency services or someone you trust.